Emergency protocol

If you or a member has a medical or psychological emergency:

1. Call 000 and follow their instructions.

   • This includes any event where a member has a fall and is unable to get up unassisted. You can provide a chair or table for them to lean on, but should not provide manual help.

   • Do not administer first aid unless you possess a valid first aid certificate.

2. Call Lively HQ.

   • Use the 'Immediate response' button accessible via 'Key contacts' in your Lively app.

   • Lively HQ may ask you to reach out to the member's emergency contact. You may need to go to the hospital with the member until their emergency contact has arrived.