During your session

When you help deliver Lively's Tech Help Workshop, you'll collaborate with a small group of Lively Helpers to mentor older community members in a specific tech skill.

Here's how it works:

• Session focuses on a specific tech help topic

• Total 3 hour engagement for Helpers

• 2 hour session for participants

• 3 Helpers

• 10–20 participants

To run these sessions, you simply need to divide up the Google Slides presentation and activities amongst the team before the session starts. You can arrange things according to the preferences of the helper team, but we suggest helpers rotate between the following positions:

• Helper 1: Timekeeper/room set-up/welcoming and logging attendees

• Helper 2: Presenter, part 1

• Helper 3: Presenter, part 2/ welcoming and logging attendees

You can find the topic for the week via the matching request, and then access the relevant Google Slides presentation and presentation guide at the foot of this page.

Format

Preparation time (30m)

• Divide up roles, greet attendees warmly as they arrive and log attendance. E.g.

  • Presenter 1 prepares for the first section, checks acknowledgement of Country

  • Presenter 2 welcomes attendees as they arrive and logs their attendance

  • Timekeeper ensures the room is set up, then joins presenter 2 welcoming attendees.

0:00–1:00: Session Part 1 (45m)

• • Acknowledge Country

  • Intro Lively

  • Introduce the session plan for the day

  • Part 1 of topic activities

1:00–1:15: Tea Break (15m)

• • Have a cuppa with participants

  • Plan anything you and the other Helpers want to do or change in the second half of the session

1:15–2:00: Session Part 2 (30m)

• • Part 2 of the Topic activities

  • Recap session (what is most useful + feedback)

Pack up/Run-over time (30m)

• • As people leave, 1–2 people should be available to make sure that anyone completes the follow-up survey for whom this is the final session. They can scan this from the session details screen in your app.

  • Pack up the room and leave it as you found it

  • Chat to people as they leave/offer feedback

  • Talk to any individuals whom you couldn't speak to during the session

In this program, you work individually with members in 1:1 sessions located at a library or community centre. Here's how you can work step-by-step with members for a really successful 1:1 tech help session.

As with our other community programs, 1:1 Friendly Tech Help takes place over 3 hours, when you'll typically see 3 members for 50 minutes each, with 10 minutes' break in between. However, occasionally, we offer 30-minute sessions, at the partner's request.

When you arrive, check in with library staff, who will know to expect you. They will set you up and direct the participants to you.

For general guidelines on providing great tech help, check out Tech Help under 'Lively Services'.

Format

1. Make a connection

1. • Introduce yourself: "Hi, I'm ______________! What's your name?"

   • Ask how their day is going.

   • Ask a follow-up question.

   • Sign them in, including the "Getting started" survey if it is their first time.

2. Plan your session

   • Remind them of how long you have and ask what they'd like help with.

     • E.g. "We've got X minutes together today; what would you like to work on together?"

3. Start working through their tasks, writing instructions as you go

   • Ensure either you or the member takes notes—it can be better for them to do so, as they can express them in a way that makes sense to them.

4. In the last 5 minutes, ask if they wish to rebook:

   • If YES: Hit 'Re-book' on the session details screen. This will open a new screen with a QR code and link to the library or community centre's booking page for tech help sessions.

   • If NO: Hit 'Follow-up survey' on the session details screen and invite attendee to complete the follow-up survey via the QR code or link provided.

5. Conclude at exactly 50 minutes to give yourself a short break.

   • "I'm sorry, I think we're out of time. I hope you found the session helpful!"

As part of Tech Help Pop-Up, you will run an open group tech help session in which members drop in with their tech questions. Much like your 1:1 Friendly Tech Help sessions, there is no set program for Tech Help Pop-Up; you'll be responding to whatever issues members walk in with.

For general guidelines on providing great tech help, check out Tech Help under 'Lively Services'.

Format

• • Start working with people as they arrive. Ensure you always warmly greet people as they arrive and log their attendance through your app.

  • Follow our principles and method for providing great tech help.

  • Work with people individually, in pairs or small groups. You may like to try and group people who are coming in with similar problems if there are a few people you need to attend to.

  • In some cases, there may be tea and biscuits available for participants.