During your session

You're now in the thick of things and getting going with your activities. This section outlines general practices across all Lively services, but for specific guidelines on how to provide different services, head to How to: Our Services.

Please follow the Lively policies below to ensure you carry out your work safely.

• The dress code for your work with Lively.

• Some common hazards that can come up when working with members.

• How to maintain proper hygiene in your work.

These policies are all located in the 'Your Safety' section of the Helper Hub.

2-Hour Session Plan

0:00-0:05

• Greet the member, ask how their week is going.

• Open up their matching request on the Lively app and plan your session together.

• If at any point you're struggling to come up with activities to fill your time: 

  • Use the Lively Flash Cards to help come up with ideas for activities you could undertake together.

  • Alternatively, you might like to use the the Lively Personal Projects Worksheet. Just make sure you make a copy before filling it in.

0:05-0:10

• Conduct a safety assessment of their home. This happens on the first visit only.

0:10–1:50 (for 2 hour session)

• Go through the activities you've agreed to undertake in their matching request.

• It is generally recommended that not more than an hour is spent on tech help, as this is a particularly intensive activity for both member and Helper.

• Remember you can use the flash cards or worksheet linked above to help you generate more ideas.

1:50–2:00

• Complete the check-out process in the Lively app

  • Complete your notes from the session.

  • Confirm your start and finish time.

• Confirm your next session time (it should be the same time).