Transport

In some circumstances, you may be requested to transport members (e.g. to help them attend a local shop to purchase a new device). This will be discussed with you on a case-by-case basis.

Note that you should never transport members without prior consent from Lively.

Note that you are NOT permitted to be a passenger in your member's car or to drive their car. Lively Helpers are only able to be passengers on trusted rideshare providers such as Uber or Taxi, and on public transport.

In instances where it is agreed that you will transport a member in your own vehicle you agree to follow the code described below.

What does Transport include?

Getting to appointments
Leisure and personal development activities
Shopping
Visiting post office or bank
Dropping off/picking up dry cleaning

Getting started

Before you can transport members, you must get approved for training. You can request approval via your Helper app by navigating to your user profile, and scrolling down to the 'Transport' section.

There are a few steps you'll need to complete:

Read the policies below and complete the Transport Training module, which is linked in the app. You can also access it here.
Complete the assessment questionnaire, which is linked in the app. You can also access it here.
Hit the plus button to submit a new request for approval. To complete the request you will need to:
- Upload an image of your driver's licence and expiry date
- Upload a copy of your current registration and expiry date
- Upload a copy of your current insurance policy and expiry date
- Upload photos of your next car service in km, your odometer reading, and the date of your last service
- Upload photos of your car

You will be notified by the team once you have been approved for transport. Once approved, you will receive prompts to keep your documents up to date when their expiry date is approaching. You can do this this via the app by editing your transport approval record.

Emergency protocol

If initiating the emergency protocol, put on your hazard lights, then follow as normal:

Call 000
Call Lively HQ (immediate response line)

In addition to medical emergencies or falls where members cannot get up unassisted, you should also follow the emergency protocol if:

You are unable to exit the vehicle safely (e.g. breaking down in a location on the inner lane of a freeway).
You have any kind of vehicle collision.

Do not leave the member unattended at any stage.

Transport Policies

Your motor vehicle must be:

Registered.
Roadworthy (last service date was within 10,000km of current odometer reading)
Properly and sufficiently maintained.
Covered by a policy of insurance for third party property damage. You must also ensure you insurance policy covers you for business purposes as well as personal.

To be eligible to transport members, you must:

Hold a valid driver’s licence for a minimum period of 12 months (hold minimum P2 probationary licence (green P plate)).
Check whether your insurance policy requires you to insure your car for business purposes and provide evidence that you have completed this if required.
Undertake Lively’s transport training.
Possess the ability to contact emergency personnel in the case of an accident or emergency.
Comply with road laws, including NO drug or alcohol use or in system.
Accept full responsibility for the vehicle for any claim resulting from accident or traffic infringement.

The following processes must be followed:

Log all outings as usual, selecting 'Helper's vehicle' as the mode of transport.
Transport members in your vehicle only.
Ensure that members are properly supported and adequately restrained (i.e. with seat belt).
Not smoke in the company of members (irrespective of whether members are smokers).
Not use a mobile phone for any purpose while driving.
Members are not to be left unattended in motor vehicles; unless there is due cause to do so.
Your vehicle must be clean, safe and fit for purpose.
Third parties and animals are not to be transported in the car at the same time as with members (unless the animal is required by the member, such as a guide dog / support animal, which should be placed in the seat well between the member's legs).
You must not physically assist the member in or out of the vehicle.
Members are not to be exposed to inappropriate or unreasonable conditions, including extreme heat or cold and offensive music and recordings.
You must take the most appropriate and efficient route to reach your destination. You will be reimbursed for the kilometres driven but you would be responsible for any tolls incurred.
You must take care where the vehicle is parked, avoiding hazards for the member such as dangerous gutters.

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