Concluding your session

Community Tech Help

When concluding your session, ensure you:

Debrief with your team members about the session, and confirm who will be attending next week.
Return the room to the state in which you found it.
Complete your session notes as outlined below.
Always say goodbye to the centre staff!
Check out of the session.

Session notes

The session note format will vary slightly depending on the format of the Community Tech Help session.

Tech Help Workshops and Pop-Ups

- Please finish off your session notes in the last 5 minutes of the session as usual.
- Under 'Activities', outline the topics that you discussed during the session, and any relevant information about successes or challenges.
- Under 'Plans', outline the topics you plan to do next time (if you know).

Activities: Today we taught participants how to use their phone to take and send photos and videos. We walked them through how to use the camera app; toggling between photos and videos; viewing their albums; and sharing these videos via text message. Participants quickly caught on to the activity and were enthusiastic about trying it out during the session to send photos to their relatives. One participant requested not to be included in others' photos, and we suggested she get a cup of tea while the photo-taking activity was running.

Plans: Next week we are scheduled to present a Tech Help Workshop on Google Maps.

1:1 Friendly Tech Help

- We suggest completing the notes in the last 5 minutes of each booking, or in any gaps where you do not have a booking. Where possible, we encourage you to do this together with your member, as a way of recapping what you discussed, and what you learned.
- Under 'Activities', outline the topics that you discussed with each person. 2– 3 sentences per person is sufficient, describing what they asked for help with, and what steps you took.
- Under 'Plans', outline the topics you plan to do next time with each person (if they will be returning).

Activities: First I worked with Vikram, who asked for assistance accessing MyGov. I helped him to recover his password via MyID, taking care not to view any personal data. He was then able to log in and view recent correspondence, and expressed gratitude for the assistance. Second I saw Meredith, who asked for help opening an email pdf on her tablet. I helped her install an appropriate app to do so, and walked her through how to open it; by the end she was able to do so by herself. Finally I helped Anja, who wanted to know how to explore podcasts and radio on her phone. I helped her download Podcast Player and the ABC News Radio app, and then showed her how to access different podcasts and radio programs. She was excited to explore t further.

Plans: I am not certain if Vikram will return next week, but Meredith plans to return for help with word processing on her tablet as she writes her memoirs, and Anja plans to come back for help using YouTube.

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