Trial period

The first three to four months of your time as a Lively Helper acts a trial period, during which you and Lively can assess if we are a good fit for each other! During this time, we'll do our best to support you to master all aspects of being a great Helper.

At the end of this time, you will meet up with the Helper Coordinator to discuss with you whether the trial has gone successfully from your perspective and from ours.

If there are some areas of concern, you may be asked to make some changes to your approach and a second review date arranged.

Trial timeline

After you complete your training, you will be matched with your first members as follows:

Week 1: First matches

• By the middle of the week, you are matched with around half your members (3–5), according to your preferred matching mix and timing.

• Contact all your members within two working days, following the First Phone Call process, as members may be expecting to hear from you!

• If you haven't recorded your sessions in your schedule by this time, the Matching Team will reach out to follow up on how you're going. Make sure you document any unsuccessful attempts to contact the member with a note on their profile.

Week 2: First sessions

• You begin your first sessions. Use the How to: Home Visits and How to: Community Tech Help sections of the Hub to help you.

• The Helper Coordinator is here to support you if you would like any emotional support, or need to troubleshoot a scenario that occurred during a session.

• The Matching Team is here to help you figure out the best mix of matches for you, and any changes that may need to be made.

Week 3: Further matching

• Pending successful first sessions with your members, you will be matched with your remaining members, with the expectation that you will aim to work 14–18 hours with up to 9 members.

Week 8–12: Review check-in

• During this time, you will attend your first Helper Meet-Up to connect with other Helpers, participate in further training, and provide feedback.

• Depending on the status of your matches, and the length of time you have been working with them, the Helper Coordinator will reach out to schedule a review check-in.

• In this check-in, we will review how you have been going according to the role expectations outlined under 'Your Performance', and collect feedback from you about your experience.

• Based on this, we will discuss whether this role is the right fit for you and vice versa. If we need to request changes to your performance, or you need to request changes from us, we will set another review date to make a final decision on whether the position is working out.