Before your session

Here's everything you need to know to get yourself ready for your community tech help sessions!

Being Matched

You are matched with community tech sessions in exactly the same way as for in-home sessions: either by being directly offered a match by the Matching team, or by viewing the request on the Matching Board and expressing interest. Click here for more information on this process.

For community tech help sessions, you will be part of a team of Helpers rostered on for each week's session. On some occasions, depending on the needs of the program and the number of helpers required, you may be on a rotating roster with that helper team meaning you have some weeks when you are not rostered. This will be laid out clearly in the matching request (see below).

The helper who is not rostered on will be listed as a backup in case one helper cannot make the session.

Accessing session information

Once you have been matched with a community tech program, you will be able to find all the details on the matching request, including:

• Location, date and time

• Type of community tech session (Tech Help Workshop Pop-up or 1:1 Friendly Tech Help)

• Other helpers who are rostered on, and their contact details

• Partner details

• Any important details about the program and/or participants

• Topic of the week (Tech Help Workshop only)

Before your session, please read through the request carefully, as it's important that you are familiar with all this information.

What to bring

You should always bring a charged phone and laptop to community tech sessions. Your laptop ideally should have HDMI capacity.

• You are also strongly encouraged to wear your Lively ID badge to help identify you to library staff and members.

The venue will provide:

• Room/space

• Tables & chairs

• Tea

• WiFi

• Projector + screen + cable/connection

If you can't attend a session

Visit our Cancellations page for more information.