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What is end of life?
What is end of life?
An end of life process is the way in which a member chooses to plan their end of life as well as what takes place after their passing. It is important that those nearing their end of life have conversations about how they would like their passing to occur and what they would like to happen afterwards.
If your member is nearing this stage, they may want to talk with you about this process and how they are feeling on their journey. We encourage Helpers to be aware that these conversations are difficult, if these conversations bring up challenging feelings for you as a Helper, Lively has an Employee Assistance Program there to assist you. You are also able to utilise the Support Team if you're finding these conversations difficult.
The passing of a member
The passing of a member
Although uncommon, it is not unheard of for a member to pass on. We encourage Helpers to utilise Lively's EAP in this situation if the Helper does not already have access to a family doctor, therapist or support network to discuss and feel held in this situation. Contact a member from the support team to get connected with the EAP if wanted.
Lively expects partners to notify the matching team within 24hrs of a members passing. Helpers will be contacted and informed from the matching team and a member from the support team will reach out for a check in.
You may wish to contact the family of your member (it is also okay if you don't feel comfortable doing this). We have drafted a message which you may like to use or use as a template.
“Hi ___, I have just found out about ____ passing. I wanted to pass on my condolences to you and your family. We worked together through Lively and I supported _____ in enter service details, keep short e.g. gardening. I really valued our time together and would like to attend the funeral or memorial if possible to pay my respects, please let me know if this would be okay. I wish you all the best at this difficult time. Regards _______.”
Lively expects partners to notify the matching team within 24hrs of a members passing. Helpers will be contacted and informed from the matching team and a member from the support team will reach out for a check in.
You may wish to contact the family of your member (it is also okay if you don't feel comfortable doing this). We have drafted a message which you may like to use or use as a template.
Condolence message from Helper to members family
“Hi ___, I have just found out about ____ passing. I wanted to pass on my condolences to you and your family. We worked together through Lively and I supported _____ in enter service details, keep short e.g. gardening. I really valued our time together. I wish you all the best at this difficult time. Regards _______.”
Condolence and request to attend members funeral
“Hi ___, I have just found out about ____ passing. I wanted to pass on my condolences to you and your family. We worked together through Lively and I supported _____ in enter service details, keep short e.g. gardening. I really valued our time together and would like to attend the funeral or memorial if possible to pay my respects, please let me know if this would be okay. I wish you all the best at this difficult time. Regards _______.”
Employee Assistance Program
Employee Assistance Program
To find out more information on how to access the Employee Assistance Program 'EAP' follow this link Employee Assistance Program - Helper Hub.
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